MTI Film is a software development company providing innovative solutions to the post-production industry for more than a decade.

MTI FILM CUSTOMER SUPPORT PORTAL

SUPPORT LOG IN

This area is for our customers who need technical support.  To begin, you will need your customer log-in, and customer password.  If this is your first visit to our site and you need a password, then please click New Customer Registration to register. 

CORRECT DRS™Customers with valid Maintenance & Support contracts can log in and use the Portal to communicate with MTI Film's Support team, search the Knowledge Base, submit and track support issues and much more!

Standard Support Contract

Download MTI Film's Support Plan Description (PDF File)

The Standard MTI Film Correct-DRS Contract includes:

• Technical Support via email and phone from 9:00 am to 7:00 pm Eastern Time (US)
• Access to the MTI Film Technical Support Portal (http://support.mtifilm.com) for 24x7 self-service Support
• Periodic maintenance releases of Correct-DRS software
• All Major Version upgrades to Correct-DRS throughout the contract period

For Phone Support, please call +1 401 831 1315 x0

For Email Support, please contact support@mtifilm.com

MTI Film is not responsible for Support issues directed to any other targets, including (but not limited to) MTI Film's LA Office, Sales staff, individual Support staff members' extensions, mobile or personal phone numbers, or individual Support staff members' email addresses.

Hardware Integration Fee

All customers who purchase workstations, DVS cards and storage from MTI Film will receive hardware setup and integration support as part of the Annual Support Contract.

Customers who opt to purchase workstations or storage from outside vendors, or who opt to work with a non-qualified hardware or OS platform, will incur a Hardware Integration Fee if MTI Support assistance is required during installation or integration.

Customers working on non-qualified hardware or OS platforms will receive Support per the Standard Support Contract. However, they should be advised that reported issues must also be reproducible on qualified systems or they will not be addressed.

After Hours/Emergency Support

MTI Film does not offer After Hours Support for Correct-DRS. Our staff makes every effort to respond to all new Support issues in a timely fashion.

Non-Contract Hourly Rate Support

MTI Film does not offer hourly rate Support services. Support is available only within the context of a Support Contract. The exception to this policy is in the case of license failure. MTI Film will provide troubleshooting support for all license failures at a rate of $250 per hour, with a 3 hour minimum. If the cause is shown to be a hardware failure of the MTI security dongle, it will be replaced at no charge to the customer and the hourly labor fee will be waived.